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Users report problems with Office 97 service release
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September 24, 1998 by Stannie Holt |
From...
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(IDG) -- The latest service release of Microsoft's Office 97 may cause more problems than it solves, users are complaining.
BugNet issued an alert Tuesday night about Office 97 Service Release 2 (SR2), which Microsoft began releasing last week. It tells users not to install SR2 if they have any Office 97 application from the first half of 1997 already on their system.
SR2 requires Service Release 1 to be installed first. However, it seems unable to recognize that SR1 was installed, and will "choke," halting the whole program, BugNet said in its alert.
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The alert quoted frustrated users' complaints, such as "Obviously, with all the people reporting problems, Microsoft is going to have to patch the patch ... how pathetic."
Microsoft issued a work-around for the SR2 problem Sept. 18, at http://support.microsoft.com/support/kb/articles/Q192/8/16.asp. But BugNet said the process outlined here "is so tortuous and lengthy that most users will probably want to avoid it."
BugNet suggests that users call Microsoft or their technical support to walk them through the steps.
The fixes in SR2 include data corruption bugs in Excel recalculation and the Access combo-box.